Hire Hardworking customer support agents — the gold standard of remote CS.
The Philippines is the world's biggest customer support hub for a reason: empathetic English, US/EU shift familiarity, and decades of BPO experience. Hire support agents directly without the BPO middleman markup — they're the same people, just at half the cost.
Typical rate: $5–$12/hour · vs $20–$35/hour for US-based CS agents — and 50-70% less than BPO contracts
Why hire Filipino customer support agents?
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World's leading BPO industry — the Philippines has been doing US/EU support for 20+ years
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Naturally warm + empathetic communication style suits CS workflows
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Familiarity with Zendesk, Intercom, Freshdesk, Help Scout, HubSpot, and most support stacks
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Strong English writing skills for email/chat support
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Available 24/7 in any timezone you need
How hiring works on HardworkingPH
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Post a job (free)
Describe the customer support agent role you want. Our AI drafts a polished post in seconds.
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Review verified candidates
Each applicant is identity-verified, skill-tested, and has a real review history.
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Hire + pay through escrow
Fund hours through Wise/PayPal. Workers keep 100% of their rate. You pay a low 4% fee for escrow + dispute protection.
Frequently asked questions
How does this compare to a BPO contract?⌄
BPOs typically charge $12-$25/hour per agent. Hiring directly through HardworkingPH gets you the same talent at $5-$12/hour — the BPO markup is what you skip. Trade-off: you do your own onboarding + training. For teams under 10 agents, direct hire usually wins. For 50+ agents, a BPO's management overhead becomes worth it.
Can they work US/EU/AU hours?⌄
Yes — our CS agents have been working Western shifts for two decades (the PH BPO industry standardized this). Night shift (10 PM-7 AM PH time = US business hours) is common. AU and EU shifts are also standard. We surface timezone preference on every profile.
What tools do they know?⌄
Zendesk, Intercom, Freshdesk, Help Scout, HubSpot Service Hub, Salesforce Service Cloud, Gorgias (for ecom), and ChatGPT-powered tools are all common. Most agents are tool-agnostic — they've worked in many BPOs across multiple stacks.
Do they handle phone, email, or chat?⌄
All three. Phone support is less common direct-hire (BPOs dominate that) — most direct hires do email + chat, which is what most SaaS / e-commerce companies actually need. If you need phone, filter for it in your job post.
What about quality control?⌄
TimeProf records sessions with screenshots so you can audit handling of edge cases. Most employers also set up a peer-review process in their helpdesk (random sampling of tickets). Reviews on profiles tell you what past employers thought.
Also hiring from the Philippines
Ready to hire your first Filipino customer support agent?
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